Certificate IV in Frontline Management

Content

This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts.  They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions.  Typically they would report to a manager.  At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

Vocational outcomes for graduates of this qualification may include:

Coordinator Leading hand / Second in charge Supervisor Team leader

Compulsory Units (4)

BSBMGT401A	Show leadership in the workplace
BSBMGT402A	Implement operational plan
BSBOHS407A	Monitor a safe workplace
BSBWOR402A	Promote team effectiveness

Elective Units (6)
TLC has pre-selected the following electives to ensure graduates gain diverse experience relevant to business management environments:

BSBCUS401A	Coordinate implementation of customer service strategies
BSBMKG413A	Promote products and services
BSBPMG510A	Manage projects
BSBREL401A	Establish networks
BSBRSK401A	Identify risk and apply risk management processes
BSBWOR404A	Develop work priorities